最后更新 / Last updated: 2026-08-21
购买 Shotora Pro 后 14 天内，如果你对产品不满意，可以申请全额退款，无需说明理由。
If you are not satisfied with Shotora Pro for any reason, you can request a full refund within 14 days of purchase — no questions asked.
发送邮件至 ezmillr12@gmail.com，附上你的订单号（在 Paddle 的购买确认邮件中）。我们会在 2 个工作日内处理。你也可以直接联系我们的收款代理 Paddle 的买家支持申请退款。
Email ezmillr12@gmail.com with your order number (found in your Paddle purchase confirmation email). We process requests within 2 business days. You may also contact Paddle buyer support directly, as Paddle is our merchant of record.
退款由 Paddle 原路退回你的付款方式（银行卡 / 支付宝 / 微信 / PayPal 等）。退款到账通常需要 5–10 个工作日，具体取决于你的支付机构。
Refunds are issued by Paddle to your original payment method (card / Alipay / WeChat Pay / PayPal, etc.) and typically arrive within 5–10 business days depending on your payment provider.
退款完成后，对应的激活码将失效，应用回落到免费版。免费版的完整截图与标注功能仍可永久使用。
Once refunded, the corresponding license key is revoked and the app falls back to the free tier. The free tier's full capture and annotation features remain available forever.